At Classic Horizon Shop, we combine Swiss precision with global accessibility to serve discerning collectors of fine timepieces. Below you’ll find answers to common questions about our products, services, and policies.
About Our Products
Q: What types of watches do you specialize in?
A: We curate premium Swiss timepieces across several distinguished collections including:
– Aviation-inspired watches (AirBoss, Airspeed, Aviator series)
– Professional instrument watches
– Elegant dress watches (Artelier, Art Deco collections)
– Sport and diver watches (Aquis, Army Diver)
– Limited edition collector’s pieces
– Aviation-inspired watches (AirBoss, Airspeed, Aviator series)
– Professional instrument watches
– Elegant dress watches (Artelier, Art Deco collections)
– Sport and diver watches (Aquis, Army Diver)
– Limited edition collector’s pieces
Q: Are your watches authentic Swiss-made timepieces?
A: Absolutely. Every watch in our collection is sourced directly from authorized manufacturers and undergoes rigorous authentication in our Dallas workshop before delivery.
Q: Do you offer limited edition or special collection watches?
A: Yes, we periodically feature exclusive limited editions like our Artelier Thelonious Monk Limited Edition. These are noted in the product description when available.
Ordering & Payment
Q: What payment methods do you accept?
A: We accept:
– Visa
– MasterCard
– JCB
– PayPal
– Visa
– MasterCard
– JCB
– PayPal
Q: Is my payment information secure?
A: Yes, we use industry-standard SSL encryption for all transactions. We never store full payment details on our servers.
Q: Can I modify or cancel my order after placement?
A: Orders can typically be modified or canceled within 2 hours of placement. Please contact us immediately at [email protected] with your order number.
Shipping & Delivery
Q: What shipping options do you offer?
A: We provide two premium shipping services:
Express Courier Service ($12.95 USD)
– Carriers: DHL or FedEx premium handling
– Delivery: 10-15 business days after processing
– Includes real-time tracking and signature confirmation
Complimentary Standard Shipping (orders over $50 USD)
– Carrier: EMS secure shipping
– Delivery: 15-25 business days after processing
– Includes basic tracking and secure packaging
Express Courier Service ($12.95 USD)
– Carriers: DHL or FedEx premium handling
– Delivery: 10-15 business days after processing
– Includes real-time tracking and signature confirmation
Complimentary Standard Shipping (orders over $50 USD)
– Carrier: EMS secure shipping
– Delivery: 15-25 business days after processing
– Includes basic tracking and secure packaging
Q: Do you ship internationally?
A: We serve most international markets, excluding certain remote areas and parts of Asia where we cannot guarantee our delivery standards. Please check during checkout if your region is serviced.
Q: How are watches packaged for shipment?
A: Every timepiece undergoes our two-stage quality assurance process in Dallas and is shipped in custom-fitted cases with protective cushioning designed specifically for watch transport.
Q: Will I need to pay customs fees?
A: Any applicable customs duties or import taxes are the responsibility of the recipient and vary by country. Our express service includes priority customs clearance to minimize delays.
Returns & Warranty
Q: What is your return policy?
A: We offer a 15-day return window from the delivery date. To be eligible:
– The watch must be in original, unworn condition
– All original packaging and documentation must be included
– The return must be initiated through our customer service team
– The watch must be in original, unworn condition
– All original packaging and documentation must be included
– The return must be initiated through our customer service team
Q: Who covers return shipping costs?
A: Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using insured, trackable shipping for all returns.
Q: What if my watch arrives damaged or defective?
A: In the rare event of damage during shipping or manufacturer defects, please contact us immediately at [email protected] with photos of the issue. We will arrange for expedited replacement or repair.
Additional Questions
Q: How can I track my order?
A: Tracking information will be emailed to you once your order ships. For express shipments, you’ll receive real-time updates directly from the carrier.
Q: Do you offer gift wrapping or special packaging?
A: All our watches arrive in premium branded packaging suitable for gifting. For special requests, please contact us before placing your order.
Q: How can I contact customer service?
A: Our Dallas-based team can be reached at [email protected]. We typically respond within 24 hours to all inquiries.
For any questions not covered here, please don’t hesitate to contact our concierge team. At Classic Horizon Shop, we’re committed to ensuring your experience with fine timepieces is as precise and refined as the watches we deliver.